How UnPack works
UnPack gives you a private email address. Forward any booking confirmation to it — a flight, a hotel, a train, a restaurant, a car — and it appears in the app under Needs your OK. Confirm it and it becomes part of the right trip, or starts a new one if it does not belong to an existing one.
Nothing is added to your itinerary without you confirming it, because confirmation emails vary enormously and a wrong booking is worse than none.
Common questions
Where do I find my forwarding address?
Tap the account icon at the top right of the Trips screen. Tap the address to copy it.
I forwarded an email and nothing appeared
- Pull down on the Trips screen to refresh — mail usually arrives within a minute.
- Check the address carefully. It contains sixteen characters and every one matters; mail sent to a slightly wrong address is discarded.
- If you replaced your address recently, the old one stopped working immediately.
It read my booking wrongly
Tap the booking and correct it. Confirmations differ between vendors and change without warning, so some are read better than others. If a whole category is consistently wrong, tell us which airline or hotel and we will improve it.
The receipt scan got the shop name or amount wrong
Tap Read it again under the photo to have it re-read, or simply type over the field. Receipts on faded till roll are the hardest thing the app reads.
Is my email being read?
Only the messages you forward. UnPack never connects to your mailbox and cannot see anything you do not send it. See the privacy policy.
How do I delete my account?
Account icon → Delete account. It removes your forwarding address, everything awaiting review, the trips on your device, and revokes Sign in with Apple. It cannot be undone.
Still stuck?
Tell us what you did, what you expected, and what happened instead. If it concerns a specific booking, the name of the airline or hotel helps a great deal.
Email support